We can provide ad-hoc consulting independent of or as part of a wider project.
Consulting services
- Online service design
- Website transaction support frameworks - ie call centre processes and procedures
- Channel alignment - ensure that your customers get the same information regardless of how they contact you
- Channel optimisation - ensure that you can refer as many customers as possible to the least cost channel (ie the web)
- Intranet design and development - intranets are websites too!
- Web site measurement and reporting. You may need to do some work on how best to measure the performance of you web channel beyond visit numbers and and conversion rates
Based on an hourly consulting rate charged on an ad-hoc basis or we can provide an estimate based on your requirements.
